Frequently Asked Questions
Everything you need to know about your Over The Moon experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order in real-time?
Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Are your products ethically sourced?
At Over The Moon, we prioritize quality and ethics. We work closely with our suppliers to ensure all products are manufactured under fair labor conditions and meet high-quality standards.
Do you offer gift wrapping services?
Yes, we offer premium gift wrapping and personalized notes for a small additional fee. You can select this option during the checkout process.