Returns & Exchanges
At Over The Moon, we want you to be completely satisfied with your purchase. If you are not entirely happy, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging, ensuring all tags are attached and the products are in unused condition.
Print and Attach Label
Download and print the prepaid shipping label provided by our portal and securely attach it to the outside of your package.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking number to monitor your return's progress to our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing